Dicetek LLC
Mendix Support Engineer
On-siteDubai - United Arab Emirates (UAE)Posted 2 wk. ago
About the role
- Support Mendix application users by receiving, investigating, and resolving issues and service requests, ensuring consistent progress updates.
- Take ownership of incident resolution, ensuring quick recovery and minimal disruption to Mendix applications and platform services.
- Investigate logs, runtime data, and server configurations to identify and resolve performance issues, integration errors, or system failures.
- Analyze Mendix application functionality to identify improvements, optimizations, and potential risks.
- Ensure effective front-end and back-end functionality and data flow across Mendix applications.
- Provide software application support in coordination with senior engineers, developers, and platform administrators.
- Conduct root cause analysis of incidents and implement corrective and preventive actions.
- Address and resolve identified security vulnerabilities, following organizational and Mendix platform security best practices.
- Manage code migration, deployments, and version control across environments to maintain synchronization and stability.
- Perform unit and integration testing to validate bug fixes, enhancements, and releases.
- Collaborate with developers, business analysts, and infrastructure teams to ensure optimal application performance and reliability.
- Monitor application and environment performance through the relevant monitoring tools, proactively addressing anomalies.
- Maintain accurate and detailed records of configuration changes, deployments, and scheduled maintenance activities.
- Manage and review user access requests to ensure compliance with security and governance standards.
- Document support processes, troubleshooting steps, and issue resolution procedures.
- Maintain up-to-date notes within the support ticketing system, ensuring transparency and accountability.
- Guide users through diagnostic procedures to determine issue sources and provide effective solutions.
- Prepare regular reports on support activities, incidents, trends, and corrective measures.
- Participate in continuous improvement and platform enhancement initiatives, including environment optimization and automation.