SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C
System Administrator
On-siteAbu Dhabi - United Arab Emirates (UAE)Posted 5 days ago
About the role
- Install, configure, and maintain servers, networks, operating systems, and data storage systems supporting CCAO operations
- Manage user accounts, access rights, and Active Directory/identity management in line with government data governance and security policies
- Monitor system performance, availability, and capacity; proactively resolve issues to minimize downtime for citizen-facing and internal services
- Implement and maintain cybersecurity controls (firewalls, endpoint protection, backups, patch management) in compliance with UAE government IT security standards (e.g., NESA/Signature/TDRA-aligned frameworks where applicable)
- Administer email, collaboration platforms, and internal applications used for case management, correspondence, and coordination with federal/local entities
- Manage backup, disaster recovery, and business continuity procedures for critical systems and citizen data
- Provide technical support (Tier 2/3) to staff, troubleshoot hardware/software/network issues, and manage IT helpdesk escalations
- Maintain documentation of IT assets, configurations, policies, and procedures
- Coordinate with external vendors, telecom providers, and government IT bodies (e.g., TDRA, Abu Dhabi Digital Authority) on infrastructure, licensing, and integration projects
- Support digital transformation initiatives, including e-services and system integrations tied to CCAO's citizen and community programs
- Ensure compliance with UAE data protection and government information security regulations.