IT Engineer

Job Purpose

The IT Engineer will be responsible for maintaining and supporting the company's IT infrastructure across the Head Office, project sites, yards, workshops, and other operational locations.

The role requires a hands-on IT professional capable of supporting users, maintaining networks and servers, troubleshooting hardware and software issues, managing IT assets, supporting Microsoft 365 and business applications, and maintaining reliable and secure IT connectivity for marine and construction operations.

Key Responsibilities

IT Infrastructure & Network

• Install, configure, maintain, and troubleshoot computers, laptops, printers, scanners, and other IT equipment.
• Maintain LAN/WAN, Wi-Fi, VPN, routers, switches, firewalls, and network connectivity.
• Monitor network performance and troubleshoot connectivity problems.
• Support IT connectivity between the Head Office and marine/construction project sites.
• Coordinate internet and telecommunications services with external service providers.
• Maintain network diagrams, IP records, configuration details, and other technical documentation.

Systems & User Support

• Provide day-to-day technical support to employees at the Head Office and project locations.
• Troubleshoot Windows, Microsoft Office, Outlook, printer, hardware, software, and network issues.
• Install and configure operating systems and approved company applications.
• Set up computers, email accounts, user profiles, and required system access for new employees.
• Manage user access, password resets, permissions, and account-related requests.
• Provide remote technical support to employees working at project sites.

Microsoft 365 & Business Applications

• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and related services.
• Assist with email configuration and troubleshooting.
• Support company business applications, document management solutions, ERP systems, or project-management applications where applicable.

IT Security & Backup

• Implement and maintain antivirus/endpoint protection and appropriate security controls.
• Monitor IT systems for security risks and suspicious activities.
• Ensure software patches, security updates, and system updates are applied.
• Maintain system and configuration backups and support data-recovery requirements.
• Support the company's cybersecurity policies and IT access-control procedures.

CCTV & Site IT Support

• Install, configure, monitor, and troubleshoot CCTV systems where assigned.
• Support biometric/access-control devices and other network-connected systems where applicable.
• Provide IT support during the mobilization and demobilization of marine/construction project sites.
• Coordinate IT requirements for establishment of temporary project/site offices.

IT Asset Management

• Maintain an updated inventory of laptops, desktops, printers, network equipment, mobile devices, software licenses, and other IT assets.
• Maintain records for allocation, transfer, repair, and return of IT assets.
• Coordinate IT equipment purchasing, repairs, warranties, and replacements with suppliers.
• Ensure company IT equipment is properly tagged and documented.

Vendor & Documentation Management

• Coordinate with internet providers, telecom companies, software vendors, and IT service providers.
• Obtain quotations and provide technical recommendations for IT equipment and services.
• Maintain IT-related contracts, licenses, warranties, renewal records, and technical documentation.
• Prepare IT incident reports, inventory reports, and other reports requested by management.

Qualifications & Experience

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related discipline.
• Minimum 3–5 years of relevant IT experience, preferably within a construction, marine contracting, EPC, offshore, or project-based environment.
• UAE/GCC experience would be an advantage.
• Experience supporting multiple offices/project locations is preferred.
• UAE Driving Licence would be an advantage due to the requirement to support different project locations.

Preferred Certifications

Any of the following would be considered an advantage:

• Microsoft certifications
• CCNA
• CompTIA A+ / Network+ / Security+
• Fortinet or equivalent firewall/network security certification
• ITIL certification.