Rolman World FZCO
IT Support Engineer
On-siteDubai(Jebel Ali) - United Arab Emirates (UAE)Posted today
About the role
- Experienced in hardware, software, and network related issues in order to provide onsite and remote support to both the headquarter and branches.
- Possess foundational knowledge of server and virtual machine installation, administration, and troubleshooting; by monitoring server errors, tracking system performance, and performing daily data backup
- Demonstrate a solid experience of network infrastructure, with experience in installing and maintaining LAN/WAN systems and switches, cable crimping as well as configuring core services such as VLANs, VPNs, and TCP/IP protocols
- Conduct research and analysis to diagnose software and hardware issues, applying strong problem-solving skills to implement effective technical solutions
- Show proficiency in managing and supporting both cloud-based tools and on-premises physical devices, ensuring seamless integration and operation across diverse IT environments
- Troubleshoot connectivity, synchronization, and performance issues to maintain seamless email communication across the organization
- Examine and resolve issues related to Windows Firewall and enterprise antivirus servers to maintain system security and compliance.
- Maintaining readiness of all facilities for meetings, training sessions, and interviews, while liaising with the appropriate departments to manage schedules
- Maintaining workstation functionality through patch installations, system imaging, Windows upgrades…etc to ensure uninterrupted desktop and server access for all users
- Demonstrated knowledge and practical experience in the installation and setup of electronic security systems, including access control, CCTV, NVRs, and biometric devices.
- Ensure all IT equipment is fully operating by identifying shortages, obtaining quotations, and performing necessary maintenance
- Monitor and resolve computer system issues from identification to resolution within agreed timeframes, ensuring minimal impact on business operations.
- Develop and maintain IT documentation and knowledge base articles to capture processes, procedures, and troubleshooting steps for future reference and team use.
- Provide regular updates to the IT Manager on ongoing tasks, project progress, and any issues encountered during execution.