IT Technician

Desired Candidate Profile

• Essential Skills & Experience – IT Troubleshooting and End User Support
• Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, preferably in a hospitality, office, or multi-department environment.
• Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications.
• Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues.
• Strong organisational skills with meticulous attention to detail and the ability to prioritise and resolve tasks efficiently.
• Effective communication and interpersonal skills to support colleagues at all technical levels, both in-person and remotely.
• Commitment to confidentiality, data protection, and compliance with all relevant IT security policies.
• Ability to adapt to new technologies and willingness to learn as the IT environment evolves.

Desirable Qualifications & Additional Experience – IT Certifications and Continuous Learning

• Formal IT qualifications such as CompTIA A+, Microsoft Certified Professional, or equivalent (preferred).
• Experience supporting hospitality-specific or property management systems.
• Familiarity with cloud-based platforms (e.g., Office 365, Google Workspace) and remote management tools.
• Awareness of current technology trends, cybersecurity threats, and best practices in IT service delivery.

Join Our Team – Professional Development and Supportive Culture

• Be part of a supportive and collaborative team that values professional growth and ongoing training.
• Opportunity to make a positive impact by ensuring business continuity and operational efficiency through robust IT support.
• Inclusive and welcoming workplace where all individuals are respected and valued for their unique contributions.