IT Administrator

System Administration & Cloud Services

• Administer and maintain Microsoft 365 tenant services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID (Azure AD).
• Manage domain portfolios, DNS settings, SSL certificates, and web hosting transfers across registrars (e.g., PDR, GoDaddy, Bluehost).
• Monitor and maintain company network infrastructure, including routers, firewalls, VPNs, switches, and Wi-Fi access points.
• Perform regular system backups, disaster recovery drills, and maintain business continuity plans.

Travel & Tourism Systems Integration

• Maintain and support travel-specific software, global distribution systems (GDS like Amadeus, Sabre, or Galileo), and online booking engines (OBEs).
• Coordinate with third-party software vendors, payment gateway providers, and IT service providers to resolve technical issues quickly.
• Ensure seamless API connectivity and data flow between frontend tourism portals, CRM systems, and backend accounting modules.

Cybersecurity & IT Compliance

• Implement and enforce strict cybersecurity policies, multi-factor authentication (MFA), endpoint protection, and spam/phishing filters.
• Manage WHOIS privacy, domain locks, and theft protection mechanisms to prevent unauthorized service disruptions or security breaches.
• Oversee data protection compliance, ensuring customer booking details and payment transactions remain secure and confidential.

Technical Support & Operations

• Provide Tier 1 & 2 technical support for hardware, software, printing, and networking issues for all staff members.
• Manage hardware lifecycle, including procurement, deployment, inventory tracking, and maintenance of laptops, desktops, and peripheral devices.
• Onboard and offboard employees, managing user permissions, email account provisioning, and device setups.