Voxtron Middle East LLC
Contact Center Solutions Engineer – Voxvantage
On-siteDubai(Al Qusais) - United Arab Emirates (UAE)Posted 3 days ago
About the role
- Implement, configure and support enterprise Contact Center solutions.
- Configure ACD, IVR, call routing, queues, skills, campaigns, recording, reporting and omnichannel interactions.
- Install, configure and troubleshoot applications in Linux/Unix environments.
- Troubleshoot VoIP and telephony-related issues involving SIP, RTP, SIP trunks, codecs and DTMF.
- Perform system-level troubleshooting using logs, traces and network diagnostic tools.
- Integrate Contact Center solutions with CRM, helpdesk and other enterprise applications.
- Work with REST APIs, webhooks, JSON and other integration technologies.
- Configure and troubleshoot network-related components including TCP/IP, DNS, NAT, firewalls and SSL/TLS certificates.
- Support system upgrades, patches, backup/restore, high availability and disaster recovery activities.
- Perform root-cause analysis for production issues and provide L2/L3 technical support.
- Participate in customer requirement discussions and translate business requirements into technical solutions.
- Support demonstrations, Proof of Concepts (POCs), solution deployment and customer acceptance.
- Coordinate with product vendors, internal development teams and customer IT teams for issue resolution.