IT Support Engineer

Designation: IT Support Engineer

Reports To: Head of IT

Department: Information Technology

Location: Ajman, UAE

Updated: 23 August 2026

Job Purpose

• Provide reliable, responsive, and secure day-to-day IT support across GJ Properties. Responsible for end-user support, user onboarding/access, office technology, network connectivity, telephony, business applications, meeting-room systems, digital displays, and assigned physical-security/low-voltage systems. Acts as the first point of technical support and resolves issues within agreed service levels or escalates when necessary.

Key Responsibilities

• Service Desk & End-User Support:
• Provide L1 and L2 onsite and remote support for desktops, laptops, OS, corporate email, browsers, printers, scanners, and applications.
• Diagnose/resolve hardware, software, driver, connectivity, and user-profile issues; escalate high-impact incidents.
• Perform daily operational readiness checks on critical office technology (PCs, meeting rooms, displays, sound systems, queue systems).
• Prioritize urgent executive and boardroom incidents; maintain service records and troubleshooting notes.
• User Onboarding, Offboarding & Access:
• Set up new users (Windows profiles, email/signature, phone extensions, printers).
• Provision and support user access to systems like NetSuite, Salesforce, SignNow, etc.
• Support employee transfers and exits by revoking access, recovering IT assets, and disabling accounts.
• Maintain user/device records, directories, and provide short training for new applications/processes.
• Network, Connectivity & Endpoint Security:
• Support LAN, WAN, Wi-Fi, switches, structured connectivity, internet links, IP addressing, and VPN.
• Assist with firewall, Cloudflare/WAF, and IP-whitelisting requests.
• Maintain endpoint health (OS updates, software/driver updates, antivirus).
• Support password, MFA, and access control practices; report cybersecurity/phishing incidents.
• Assist with backup/restore checks.
• Business Applications & Vendor Support:
• Provide first-line technical support for ERP, CRM, e-signature, telephony, and enterprise applications.
• Coordinate with vendors, developers, and hosting providers for access, upgrades, integrations, and troubleshooting.
• Follow up on technical quotations, deliveries, and installations.
• Telephony, Meeting Rooms & Digital Displays:
• Configure PBX/iPECS extensions, iPECS Mobile, desk phones, and telephony settings.
• Support boardroom/meeting room technology (PCs/NUCs, HDMI, displays, projectors, microphones, conferencing gear).
• Configure and test office TVs, digital signage/billboards, and managed display screens.
• Provide technical setup for office moves, exhibitions, and events.
• CCTV, Access Control & Low-Voltage Systems:
• Support and coordinate maintenance for CCTV, building access control, ANPR/RFID parking barrier systems, and other physical-security technology.
• Coordinate specialist vendors for installations, troubleshooting, and preventive maintenance.
• IT Assets, Documentation & Operational Control:
• Maintain IT asset and stock records (computers, monitors, phones, printers, accessories); track issuance/returns/disposals.
• Track warranties, subscriptions, and software licenses.
• Maintain SOPs, quick guides, configuration notes, and an up-to-date knowledge base.
• Ensure compliance with change-control, confidentiality, and AI/automation tool policies.

Qualifications & Experience

• Education: Bachelor's degree or diploma in IT, Computer Science, Networking, Electronics/Telecommunications, or related field. Certifications in ITIL, CompTIA A+/Network+, Microsoft, or Cisco are preferred.
• Experience: Minimum 3–5 years of hands-on IT support experience (UAE corporate experience preferred). Experience with multi-user offices, AV, networking, and telephony. Experience in real estate or property management is an advantage.

Required Skills

• Strong Windows desktop support and troubleshooting (hardware, software, network, peripherals).
• Knowledge of LAN/WAN/Wi-Fi, TCP/IP, switches, VPN, and firewall concepts.
• Practical experience with PBX/IP telephony, printers/scanners, AV/meeting-room equipment, and digital displays.
• Ability to support enterprise applications (NetSuite, Salesforce, e-signature platforms).
• Basic cybersecurity hygiene (endpoint protection, MFA, user-access controls).
• Strong customer-service mindset, vendor coordination, documentation, and clear communication skills.

Working Requirements

• Primarily onsite support in Ajman, with potential support for other company locations or project sites.
• After-hours or weekend support may be required for critical incidents, planned maintenance, office moves, or events.

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