IT Technician

Key Responsibilities – IT Technician Support and Maintenance

• Install, configure, and maintain computer hardware, software, networks, and related IT equipment across the organisation.
• Provide proactive first and second-line technical support for all users, diagnosing and resolving IT issues promptly in line with service standards.
• Monitor and maintain accurate records of IT assets, hardware inventory, and software licences using established asset management systems.
• Troubleshoot problems with desktops, laptops, printers, and network devices, escalating issues when necessary in accordance with company guidelines.
• Collaborate with IT colleagues to implement regular system updates, security patches, and antivirus processes to safeguard network integrity and data security.
• Assist with the onboarding and offboarding of users by setting up accounts, deploying devices, and managing user permissions within company systems.
• Support meeting rooms, AV systems, and remote conferencing tools to facilitate seamless business communications and operations.
• Contribute to IT projects, including systems migrations, infrastructure upgrades, and digital transformation initiatives as directed by IT management.
• Promote a positive IT service culture, maintaining professionalism and empathy in all user interactions, and providing clear instructions when needed.

Essential Skills & Experience – IT Troubleshooting and End User Support

• Proven experience in a hands-on IT Technician, IT Support, or Helpdesk role, preferably in a hospitality, office, or multi-department environment.
• Excellent knowledge of Windows and Mac operating systems, MS Office Suite, and standard business applications.
• Basic networking skills, including familiarity with TCP/IP, Wi-Fi configuration, and troubleshooting network connectivity issues.
• Strong organisational skills with meticulous attention to detail and the ability to prioritise and resolve tasks efficiently.
• Effective communication and interpersonal skills to support colleagues at all technical levels, both in-person and remotely.
• Commitment to confidentiality, data protection, and compliance with all relevant IT security policies.
• Ability to adapt to new technologies and willingness to learn as the IT environment evolves.