System Engineer

Xebia is looking for System Engineer:

Role: Specialist: System Engineer – NNMI/NA

Tool: Open Text ITOM

Location: Abu Dhabi, UAE

Job Type: Full-time

BU: Enterprise Tools Team

Experience: Minimum 4-6 years of relevant experience

Roles & Responsibilities:

• Design, implement, and maintain OpenText NOM solutions.

• Collaborate with cross-functional teams to gather requirements and deliver tailored solutions.

• Gather client requirements, Design/develop creative solutions.

• Integrate solutions into existing architecture/system.

• Analyze client requirements and develop superior solutions.

• Manage scope-of-work deliverables and meet/exceed client expectations.

• Work collaboratively, fulfil commitments, and meet deadlines.

• Deliver quality Custom Monitoring solutions.

• Develop testing and implementation Monitoring solutions.

• Create accurate operating procedures.

• Develop software/system documentation/training plans.

• Implement continuous improvement and technology refresh templates.

• Develop software performance enhancements and solicit feedback from client on quality of product/solution.

• Manage and quickly solve problems.

• Implement security controls.

• Adhere to the organizational/team member goals, standards, and success measures.

• Work collaboratively with organizational peers.

• Provide one-on-one coaching and serve as a professional mentor.

• Monitor system performance and troubleshoot issues related to NOM Modules and integrated tools.

• Develop and execute scripts for automation and integration with other IT management tools.

• Provide training and support to end-users and stakeholders.

• Stay up to date with OpenText updates, Upgrades and best practices.

• Document configurations, processes, and procedures related to NOM implementation.

• Should be able to handle all the BAU activities in OpenText NOM

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.

Required Skills:

• Experience on administration, installation/upgrade, and configuration of NNMI and NA

• Expert in NA integration with NNMi.

• Working Knowledge on LDAP integration with NOM and OO

• Expert in configuring and customizing Network reports

• Working knowledge on configuring/extracting and automating reports as part of client’s requirement from NNMi and NA

• Working knowledge on installing device driver pack in NA

• Working knowledge on Patching/upgradation of NA.

• Working knowledge of Optic Data lake and related integrations.

• Experience in troubleshooting application related issues.

• Knowledge of NPS and NA for various automation requirements.

• Knowledge of performing health checks & providing reports of the tools.

• Knowledge of monitoring techniques like SNMP, SNMP Traps, SSH etc.

• Experience in creating scripts for pushing configuration changes or upgrades/patch-fix on devices through NA.

• Hands-on experience in any one of scripting – Perl, Python, Unix/Linux Shell scripting, PowerShell scripting etc.

• Strong understanding of IT infrastructure, including networks, servers, and applications.

• uCMDB and OBM Certification are added advantages.

• Excellent problem-solving skills and attention to detail.

• Strong communication and collaboration skills.

Secondary Skills:

• Configure/Customize OpenText OO

• Develop Workflows and Custom Activities in OpenText OO

• Strong Experience is Implementation and Administration of OpenText OO

• Experience in Creating Third Party Integrations using OpenText OO

• Experience in Implementation OO in HA

• Experience with OpenText ITOM suite (e.g., SiteScope, OMI, Optic, uCMDB).

• Knowledge of cloud environments (AWS, Azure) and their monitoring tools.

• Familiarity with ITIL processes and frameworks.

… more