Systems Administrator

Core Systems Administration

• Administer Microsoft 365 services, including Outlook, Teams, SharePoint, OneDrive, licensing, groups, permissions and service health.
• Manage identity and access processes, including account provisioning, joiner/mover/leaver activities, MFA, role-based permissions and access reviews.
• Coordinate endpoint administration, device configuration, inventory, patching, compliance and device lifecycle activities.
• Administer cloud-hosted and subscription-based systems, ensuring access, renewals, ownership and support arrangements are maintained.

Enterprise Applications

• Support the administration of CRM, ERP, PPM, DAM, workflow and reporting platforms as they are introduced.
• Assist with application configuration, user roles, permissions, workflows, basic integrations, releases and vendor-led improvements.
• Work with system owners and users to translate operational requirements into practical system solutions.

Security and Service Management

• Apply cybersecurity, data protection, access-control and information-handling standards.
• Maintain accurate records of system access, configuration, licences, assets and service changes.
• Manage system requests and incidents and coordinate issue resolution with managed service providers and vendors.
• Support system upgrades, patches, releases and configuration changes.
• Escalate security risks, recurring incidents and access exceptions when required.

Documentation and User Support

• Maintain SOPs, system guides, service maps, configuration records, knowledge articles and change logs.
• Prepare user guides, FAQs and short training materials for core systems and new applications.
• Identify recurring issues and recommend improvements to system reliability, efficiency and user experience.
• Provide clear and patient guidance to technical and non-technical users.