IT Support Engineer

Desired Candidate Profile

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Software Engineering, or a related discipline.
• Relevant professional experience in enterprise IT support, systems administration, IT infrastructure, or a similar technical role.
• Demonstrated experience supporting users and troubleshooting complex IT issues across hardware, software, operating systems, servers, networks, and enterprise applications.

Technical Skills

• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, file services, and user/group permissions.
• Practical knowledge of virtualization, storage, backup, monitoring, patch management, and print management.
• Good understanding of TCP/IP, LAN/WLAN, VLANs, switching, IP addressing, and enterprise networking.
• Knowledge of Google Workspace or similar enterprise productivity platforms.
• Knowledge of scripting or programming languages such as PowerShell, Python, JavaScript, or similar technologies is desirable.
• Knowledge of databases, APIs, web technologies, application integration, Git/version control, Linux, containers, or automation platforms is an advantage.
• Practical knowledge or exposure to AI technologies and AI-enabled applications is an advantage.
• Relevant certifications in Microsoft, Cisco, Fortinet, Linux, cloud computing, cybersecurity, virtualization, or related technologies will be an advantage.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent troubleshooting and diagnostic capabilities.
• Strong communication and interpersonal skills.
• Good customer-service orientation with the ability to support users professionally.
• Strong documentation and organizational skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple priorities and work effectively under pressure.
• Ability to coordinate effectively with internal stakeholders and external vendors.
• Willingness to participate in after-hours support and scheduled maintenance when required.