Jumbo Electronic Co. Ltd ( LLC )
IT Support
On-siteDubai, Abu Dhabi, Sharjah - United Arab Emirates (UAE)Posted 2 days ago
About the role
- Experience working with Creating Desktop Images using MDT, Managing SCCM Clients, SCCM Task Sequences, GPO's, Security Policies, Design Documentation, Operational Procedures, Training Support Teams, Deploy High Quality MSI Packages
- Hands-on working experience in Microsoft Office 365, MS EDGE, Kaspersky Antivirus, MDM tools, MAC OS, iOS, and performance management utilities.
- Network troubleshooting and good knowledge in Networking, Internet Protocols and Wi-Fi.
- Management and administration of a domain-based machines running Microsoft Windows Servers. Manage, administer, and troubleshoot Mobile devices and Voice telephony.
- Troubleshooting system and diagnosing and solving hardware/software faults.
- Administering, troubleshooting network connectivity in a LAN/WAN environment.
- Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures
- Install, upgrade, support and troubleshoot Enterprise Applications running windows, Citrix, network applications, printers, computer hardware any other peripheral equipment
- Knowledge on Avaya/Cisco Telephony Products (including Cisco Unified Call Manager, Cisco Voice Mail Solution, Session Manager, Communication Manager, Communication Manager Messaging, Agile Communication Environment, Application Enablement Services, Presence Services, Session Border Controller)
- Hands on experience working with mobile devices such as iPhone, iPads, and Mobile Device Management tools eg: Airwatch, lntune etc.
- Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users.
- ITIL 4 Foundation Certification
- Working in 24 *7 Shifts is Mandate.